WELCOME
ERIN Research Inc is a national research firm founded in 1981 by Dr George Spears, PhD, CMRP and Kasia Seydegart, MSW, CMRP.
ERIN has established an enviable track record in service quality research and media analysis. ERIN's groundbreaking work has been instrumental in our clients winning two GOLD AWARDS and one SILVER AWARD for innovation in management and for best-in-class performance.
WHAT WE DO...
SERVICE QUALITY (SQ) RESEARCH
ERIN Research has conducted extensive studies on citizen, customer and employee satisfaction in the private, public and not-for-profit sectors in both English and French. ERIN is known as leader in using driver analyses in SQ/Customer Satisfaction Research. ERIN's powerful, empirical models of drivers have assisted many diverse organizations the firm serves in substantially improving their clients' satisfaction and confidence.
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MEDIA ANALYSIS
In more than 30 years of work for CBC/Radio-Canada, TVO/TFO, CRTC, and more recent research for NFB, CTV, Canadian Teacher's Federation, organizations representing musicians and composers, and for the Global Media Monitoring Project, ERIN is regarded as a highly respected researcher. ERIN is considered an innovative pioneer in its media research approach, execution and analysis.
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ERIN OFFERS FULL SLATE OF QUANTITAVE AND QUALITATIVE SERVICES
ERIN offers its clients:
- Online Survey Hosting. ERIN’s unique online survey program allows for flexible, respondent-friendly formats that we use to deliver indepth analysis to our clients. Servers used for ERIN online hosting are located only in Canada.
- Telephone Surveys in several languages
- Mail Surveys
- Focus Groups
- Key Informant Interviews
Please contact us at results@erinresearch.com
RECENT NEWS
The Region of Peel conducted the most sophisticated and inclusive citizen and business research initiative in its history. ERIN conducted the focus groups, designed the surveys, and produced a corporate-wide report and 15 individual reports for more than 30 specific programs and services. This research provided the Region of Peel with a comprehensive, detailed picture of its flagship programs at one point in time. The research supports the Region's unique common purpose strategy and informs the region's specific service improvement actions. 2011.
For the first time, the Region of Waterloo initiated a comprehensive citizen survey that combines citizen priorities with an analysis of citizen satisfaction and trust in government. ERIN’s study, Citizen Priorities, Satisfaction, Trust, 2011 has become a cornerstone of the Region of Waterloo’s Strategic Plan, 2011 – 2014.
CBC released the final News Balance Report by ERIN Research. This 2010 study is the most far-reaching research initiative CBC has undertaken to date in this area. The Final Report is now available at cbc.ca.
ERIN Research conducted Citizens First 5 involving more than 6,000 Canadians. Citizen’s First 5 is the latest in a series of world-class research studies that assess public perceptions of government services. This research gives governments intelligence they need to improve service delivery. Reports and Synopsis (Insights) available from the Institute for Citizen-Centred Service, 2008 at: www.iccs–isac.org
ERIN Research completed its 6th major study on fairness and balance in CBC’s coverage of the federal election. ERIN monitored and evaluated the content of coverage on television, radio and digital platforms. Download Report >>