WELCOME
ERIN Research Inc is a national research firm founded in 1981 by Dr George Spears, PhD, CMRP and Kasia Seydegart, MSW, CMRP.
ERIN has established an enviable track record in service quality research and media analysis. ERIN's groundbreaking work has been instrumental in our clients winning two GOLD AWARDS and one SILVER AWARD for innovation in management and for best-in-class performance.
WHAT WE DO...
SERVICE QUALITY (SQ) RESEARCH
ERIN Research has conducted extensive studies on citizen, customer and employee satisfaction in the private, public and not-for-profit sectors in both English and French. ERIN is known as leader in using driver analyses in SQ/Customer Satisfaction Research. ERIN's powerful, empirical models of drivers have assisted many diverse organizations the firm serves in substantially improving their clients' satisfaction and confidence.
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MEDIA ANALYSIS
In nearly 30 years of work for CBC/Radio-Canada, TVO/TFO, CRTC, and more recent research for NFB, CTV, Canadian Teacher's Federation, organizations representing musicians and composers, and for the Global Media Monitoring Project, ERIN is regarded as a highly respected researcher. ERIN is considered an innovative pioneer in its media research approach, execution and analysis.
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RECENT NEWS
CBC has just released The News Balance Interim Report by ERIN Research. This study is the most far-reaching research initiative CBC has undertaken to date in this area. The Interim Report is available at www.cbc.ca.
ERIN was commissioned by the Region of Peel to conduct a corporate-wide study, Client Satisfaction and Confidence in Government. ERIN was able to advance the body of knowledge relating to the direct impact that service quality has on trust and confidence.
ERIN Research conducted Citizens First 5 involving more than 6,000 Canadians. Citizen’s First 5 is the latest in a series of world-class research studies that assess public perceptions of government services. This research gives governments intelligence they need to improve service delivery. Reports and Synopsis (Insights) available from the Institute for Citizen-Centred Service, 2008 at: www.iccs–isac.org
ERIN Research completed its 6th major study on fairness and balance in CBC’s coverage of the federal election. ERIN monitored and evaluated the content of coverage on television, radio and digital platforms. Download Report >>
ERIN Research was selected, through a competitive process, by two highly respected international associations to conduct specialized research in spring 2010. The two associations are The American Society for Healthcare Risk Management (ASHRM) and The Council of Landscape Architectural Registration Boards (CLARB).