CITIZENS FIRST: FOUR STUDIES It has become the gold standard for improving service in municipal, provincial/territorial and federal governments across Canada. |
CITIZEN PRIORITIES, SATISFACTION, TRUST, 2011 |
REGION OF PEEL CLIENT SATISFACTION AND CONFIDENCE IN GOVERNMENT, 2009 This innovative study embraced hard and soft services, including waste management, roads, water meters, financial assistance, subsidized housing, childcare and health services. It gave the Region its first-ever corporate-wide drivers of satisfaction. Peel now uses this empirical information to ground its entire client service strategy, across many diverse business lines. |
TAKING CARE OF BUSINESS 2 |
EXPERT ADVISOR TO BC STATS |
THE ACHIEVEMENT OF SERVICE STANDARDS |
SOCIETY OF ACTUARIES: SIX MEMBER STUDIES |
CUSTOMER SATISFACTION WITH PUBLIC SAFETY SERVICES: 7 STUDIES |