WELCOME

ERIN Research Inc is a national research firm founded in 1981 by Dr George Spears, PhD, CMRP and Kasia Seydegart, MSW, CMRP.

ERIN has established an enviable track record in service quality research and media analysis. ERIN's groundbreaking work has been instrumental in our clients winning two GOLD AWARDS and one SILVER AWARD for innovation in management and for best-in-class performance.



WHAT WE DO...

SERVICE QUALITY (SQ) RESEARCH

ERIN Research has conducted extensive studies on citizen, customer and employee satisfaction in the private, public and not-for-profit sectors in both English and French. ERIN is known as leader in using driver analyses in SQ/Customer Satisfaction Research. ERIN's powerful, empirical models of drivers have assisted many diverse organizations the firm serves in substantially improving their clients' satisfaction and confidence.
View sample reports >>


MEDIA ANALYSIS

In 27 years of work for CBC/Radio-Canada, TVO/TFO, CRTC, and more recent research for NFB, CTV, Canadian Teacher's Federation, organizations representing musicians and composers, and for the Global Media Monitoring Project, ERIN is regarded as highly respected researcher. ERIN is considered an innovative pioneer in its media research approach, execution and analysis.
View sample reports >>





RECENT NEWS
cbc report

ERIN Research conducted Citizens First 5 involving more than 6,000 Canadians. Citizen’s First 5 is the latest in a series of world-class research studies that assess public perceptions of government services. This research gives governments intelligence they need to improve service delivery. Reports and Synopsis (Insights) available from the Institute for Citizen-Centred Service,2008 at: www.iccs–isac.org

cbc report

ERIN Research just completed its 6th major study on fairness and balance in CBC’s coverage of the federal election. ERIN monitored and evaluated the content of coverage on television, radio and digital platforms. Download Report >>

AWARDS

ERIN Research's clients have received top awards and accolades for research conducted by ERIN.

ERIN has been selected for two prestigious standing offer arrangements and is an ongoing advisor to a number of important public and private organizations.

  • A GOLD Award for Citizens First from the Institute of Public Administration of Canada (IPAC) for Innovation, 2000.
  • A SILVER Award for Citizens First from the Commonwealth Association for Public Administration and Management (CAPAM) for Innovation, 2001.
  • A GOLD Award for the Peel Employee Engagement Study for the Region of Peel’s Employment Engagement Study (B.E.S.T.) at the Public Sector Service Quality Fair, 2003 for Best-in-Class Performance.
  • The ERIN study of Peel's Financial Assistance Services was used as part of the Region of Peel’s successful submission for the National Quality Institute’s PEP Level 4. Peel is the only Canadian jurisdiction to achieve Level 4.
  • The Region of Peel selected ERIN Research as one of just three consulting companies to be named to their Vendor of Record for future research projects, 2007.
  • The Government of Ontario has selected ERIN Research Inc as an accredited Vendor of Record, 2007.
    Click here for details >>
vendor of record